On Roku’s community issues and questions channel, users have been complaining that a new OS update is creating playback issues for YouTube TV on both Roku players and the Roku TVs made by manufacturers like TCL and Hisense.

While the exact root cause of the issue is still unknown, Roku users took to Twitter to bemoan the fact that the glitch seems to be causing the YouTube TV app to freeze.

Although new Roku users are unable to download the YouTube or YouTube TV apps, Google was careful to note in its statement that existing customers would not have their access interrupted

That promise doesn’t hold up so good when the app is rendered non-functional by a routine OS update, though—and it’s not immediately clear whether it falls to Google or Roku to patch up the issue