The CEO of Zoom Just Gave a Fascinating Interview About What Happened to Zoom Last Month. Every Smart Business Leader Should Pay Attention
Apr 05, 2020 1 min, 11 secs

But if you're running a business -- truly, any business in any almost industry -- you'll want to pay very close attention to the key takeaway.

It normally has about 10 million free and paid daily users.

During the last month or so, as a result of the Covid-19 pandemic, Zoom has become ubiquitous. More than 200 million people used Zoom daily during March, according to a company blog post.

Against all this, Yuan's interview with the Wall Street Journal Saturday, and his earlier blog post last week, are fascinating. .

"Hopefully we can go back to business customers after this.

If you're running a business, Zoom's experience presents a good opportunity to think through the key questions to ask yourself if see an opportunity to grow quickly.

Zoom added 190 million free users, with no indication that most of them will become paid customers?

A classic example: A business offers a special discount or free offer, but finds that the people who take advantage of it aren't likely to ever become loyal, regular customers.

As Yuan put it in his blog post: "We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate..." .

But if you're going to make big moves and potentially add a ton of new customers fast, at least do it intentionally


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