DWP warns carers they could face greater penalties if they appeal against fines

Government officials have been accused of using “threatening and cruel” tactics towards unpaid carers by saying they could face even greater financial penalties if they appeal against “vindictive” benefit fines.

This month a Guardian investigation revealed that thousands of people who look after disabled, frail or ill relatives have been forced to pay back huge sums after being chased by the Department for Work and Pensions (DWP) over “honest mistakes” that officials could have spotted years earlier.

In one letter in June 2023, the government department said that if the unpaid carer challenged the order “the entire claim from the date it started will be looked at, which could potentially result in the overpayment increasing, if there are more periods where your earnings exceeded the allowable limits”.

Tens of thousands of carers have unwittingly fallen foul of this rule and have not been alerted by the DWP until years later, even though the government has real-time technology that means it can spot and stop these infractions much sooner.

Three former work and pensions secretaries, including Iain Duncan Smith, have called on the government to pause investigations into unpaid carers and launch a review of its failings.

Jolyon Maugham, director of the Good Law Project, a campaign group supporting unpaid carers, said the DWP’s attempt to dissuade people against appealing was “quite troubling and quite unsavoury”.