The company has gained popularity for its relatively low pricing for unlimited data plans, and earlier this year, Visible introduced 5G service and eSIM support!

However, Visible subscribers are now experiencing something a lot less fun than saving money — many accounts are being hijacked, often to purchase phones for whoever obtained access!

In most cases, the email address associated with the account is reset by an unknown attacker, then the payment method on the account is used to order a phone!

I woke up to an email this morning telling me that the email address associated with my account has been changed.

[…] 7 hours later I got an email saying the shipping address on my account has been changed, and no, I still wasn’t able to log in.”.

People are having their information changed and phones ordered fraudulently and you all have said nothing.

It’s not clear if Visible itself suffered a data breach, or if the attackers are using usernames and passwords obtained from other data breaches to log in — a tactic known as credential stuffing

Some Visible subscribers claim to have used randomly generated passwords for their accounts that were not used elsewhere, which would indicate Visible itself had a security breach, but it’s probably still too early to tell

XDA » News Brief » Verizon-owned Visible network suffers suspected data breach